Shipping & Returns
Shipping Policy
At Willow Tree Crafts, we offer shipping to customers across the UK. Our shipping rates are calculated at checkout based on the weight of your order and the service selected. We take great care to ensure that your order is packaged securely and arrives in perfect condition. If you have any questions about our shipping methods, please don't hesitate to contact us. We aim to dispatch all orders within 1-3 business days. Please note that orders placed on weekends or holidays may experience a delay in processing. You will receive a confirmation email once your order has shipped.
Return & Exchange Policy
We want you to be completely satisfied with your purchase from Willow Tree Crafts. If for any reason you're not happy with your order, please contact us within 14 days of receiving your order to request a return or exchange. We'll be happy to process your refund or exchange once we receive your returned item(s). Please note that all items must be returned in their original condition and packaging. We take great pride in the quality of our handmade products, and we want you to love them as much as we do. If you have any questions or concerns about our return and exchange policy, please do not hesitate to contact us.